Frequently Asked Questions – TheNorseShop.com
Orders & Payments
How do I place an order?
Select your items, proceed to checkout, and enter your shipping and payment information. You’ll receive an order confirmation email once your order is successfully placed.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed securely through encrypted systems.
Can I modify my order after placing it?
Contact us immediately through our website form. We can only modify orders before they ship. Once an order has been processed, changes cannot be guaranteed.
Shipping & Delivery
How long does shipping take?
Standard shipping: 5-7 business days
Express shipping: 2-3 business days
Overnight shipping: Next business day
International shipping: 7-21 business days depending on destination
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also check your order status by logging into your account on our website.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.
How do I return an item?
Log into your account, select the order you wish to return, and follow the return instructions. You’ll receive a prepaid return label to print and attach to your package.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for the refund to appear in your account based on your payment method.
Products & Sizing
How do I find the right size?
Refer to our detailed size guide on each product page. We provide measurements in both inches and centimeters to help you select the perfect fit.
Are your products true to size?
Most of our products fit true to size. We recommend consulting our size guide for specific measurements. If you’re between sizes, we suggest sizing up.
Do you restock sold-out items?
Popular items may be restocked periodically. You can sign up for restock notifications on product pages to be notified when items become available again.
Account & Technical
How do I create an account?
Click “Create Account” in the top navigation and follow the prompts. Having an account allows you to track orders and save your information for faster checkout.
I forgot my password. What should I do?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password.
Why is my payment not going through?
This could be due to incorrect card information, insufficient funds, or security checks by your bank. Please verify your information and try again.
General Questions
Do you offer student discounts?
Yes, we offer a 10% student discount for verified students. Please contact us through our website with your student verification to receive the discount code.
How do I contact customer service?
Use the contact form on our website for the fastest response. Include your order number and relevant details so we can assist you efficiently.
Do you have physical stores?
We are currently an online-only retailer. This allows us to offer competitive pricing and ship directly to customers worldwide.
Where are your products made?
Our products are manufactured in various countries, primarily in Europe and Asia. Each product page specifies the country of origin.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping during checkout. You can also include a personalized message with your gift.
For additional questions not covered here, please contact us through the form on our website. Our customer service team typically responds within 24 hours during business days.