Returns & Exchanges – TheNorseShop.com
Returns Period
We accept returns within 30 days from the date of delivery. Items must be in original condition: unworn, unwashed, and with all tags attached.
Return Process
To initiate a return:
- Log into your account
- Select the order for return
- Choose items and return reason
- Print prepaid return label
- Package items securely
Return Conditions
Items must be returned in:
- Original packaging
- With all tags attached
- Including any accessories
- With original documentation
Non-Returnable Items
The following cannot be returned:
- Final sale items
- Gift cards
- Personalized products
- Worn or altered items
Return Shipping Costs
Standard returns: $7.95 deducted from refund
Free returns for:
- Defective items
- Wrong items received
- Quality issues
Refund Processing
After we receive your return:
- Inspection within 3-5 business days
- Refund to original payment method
- Email confirmation sent
- Allow 5-10 days for bank processing
Exchanges
We offer exchanges for:
- Size exchanges
- Color exchanges
- Alternative products
Store Credit
Optional store credit available:
- Instant processing
- No return shipping fee
- Bonus credit on select returns
International Returns
International customers:
- 30-day return window
- Customer pays return shipping
- Refund in original currency
- Customs fees non-refundable
Defective Items
If you receive a defective item:
- Contact us within 14 days
- Include photos of defect
- We cover return shipping
- Choice of refund or exchange
Return Tracking
We recommend:
- Using tracked shipping
- Keeping proof of postage
- Insuring valuable items
Return Exceptions
We may refuse returns if:
- Items show wear or damage
- Tags have been removed
- Beyond 30-day period
- Missing components
Sale Items
Sale items can be returned for:
- Store credit only
- Within 30 days
- In original condition
Gift Returns
Gift returns accepted for:
- Store credit only
- With order number
- Within 30 days
Return Status
Check return status:
- Through your account
- Via email updates
- Contact form for questions
Damaged Returns
Returns damaged in transit:
- Not eligible for refund
- Returned to customer
- Shipping costs non-refundable
Partial Returns
Partial returns accepted:
- Refund for returned items only
- Original shipping not refunded
- Must meet return conditions
Return Authorization
Returns without authorization:
- May be refused
- Delayed processing
- Additional fees possible
For return questions, contact us through the form on our website. Please include your order number and return reason for faster service.